Each “EZ Mobility Rentals” rental station and its units are fully maintained by a local Mobility City franchise and are guaranteed to be clean, charged, and ready and safe for use. These Mobility City Technicians are available to repair or replace a unit in the event a customer gets stuck or stranded or experiences a mechanical issue with their unit.

Yes, all those terms refer to single-rider, 3-wheel, or 4-wheel electric conveyance vehicles for Guests with mobility needs. They are described as Class 2 Medical Devices. As a result of the ADA Act (Americans with Disabilities Act) which requires business establishments to have handicap accessible ramps, doors, bathrooms and many other Disability accommodations, these Class 2 medical device scooters do not require any special licensing and allow you to have access to basically any business venue with riding conditions approved by the scooter manufacturer. Mobility Scooters, unlike golf carts, for example, are legally allowed to drive on sidewalks, in malls or shopping centers, inside of stores and shops, in fairs, concerts, cruises, Museums, Theme Parks, Movie theaters, and the like.

EZ Mobility Rentals accepts payment by major credit cards including Visa, MasterCard, American Express and Discover.
Download the EZ Mobility Rentals App, create your account, scan your scooter and ride.

EZ Mobility Rentals units have a 400lb max weight capacity.

EZ Mobility Rentals operators can be reached through our toll-free number: (866) 444-3546.

Yes! EZ Mobility Rentals customers can purchase new mobility equipment at EZ Mobility Rental’s discounted prices. Visit our website at www.mobilitycity.com for details.
For any further assistance, please call us toll-free at (866) 444-3546 or email info@ezmobilityrentals.com for additional details.

If you believe you were charged in correctly, please create a support ticket with EZ Mobility Rentals using the app.
We can always be reached by email at support@ezmobilityrentals.com or by calling (866) 444-3546

If you are encountering an issue ending your ride, it is likely due to one of the following:
• Bluetooth connection error to the EZ Mobility Rentals.
• Loss of connectivity to the App
• You are trying to end your ride outside the vehicle’s permitted home station – ” The property where you rented the vehicle from”
• Network Error
Troubleshooting steps: To resolve any of these issues, we suggest the following troubleshooting steps:
• Ensure that you are at the vehicle’s permitted home station – ” The property where you rented the vehicle from”
• Turn your WiFi on/off
• Try moving the vehicle a few feet to resolve the potential connectivity issue
If you are still unable to end your ride, please reach out to our team through the “Support” button via the app.

Troubleshooting Steps:
Should you encounter an issue with your app, we’d ask that you first try the following troubleshooting steps:
• Make sure your app is up to date
• Close out the app and reopen it
• Make sure you WiFi is off and your Bluetooth is on
If the issue continues to persist, please reach out to our support team  with the following information for assistance:
• Location of the problem
• Explanation of the issue the bug is causing
• Screenshot of the problem
You can contact our team with this information by selecting “Support” in the app and submitting a request or emailing support@ezmobilityrentals.com.

If you encounter any issues with a Freedom Rider Holdings, Inc. vehicle that could affect your safety or ability to complete your ride, please stop riding it immediately, pause your trip, and do the following:
1. Tap the “+” icon on the map to submit a request to let us know you experienced an issue with the vehicle. 
2. In the support ticket, also note the exact location (address) of where you noticed the issue and stopped riding the vehicle.
Once the support ticket is created, you should bring the vehicle back safely to the property using one of the options below:
Option A (preferred):
1. Request an Uber/Lyft or Taxi and bring the vehicle back to the building you rented the vehicle from.
2. If required, please use the help from Uber/Lyft driver’s in placing the vehicle in the car’s trunk and unloading it back at the property.
3. Once you are at the property, ensure the scooter gets back to the charging station at the building, end your ride.
4. This ensures that the vehicle is safely back at the property and not stolen on the streets. This avoids any additional charges.
5. Email support@ezmobilityrentals.com with your rider and ride information, details of the issue, and a copy of your Uber/Lyft or Taxi receipt.
6. EZ Mobility Rentals will reimburse you for your Uber/Lyft ride (including the tip).
Option B:
1. Park the vehicle in a safe place on the sidewalk. Do not block the sidewalk.
2. Using the cable lock, secure the vehicle to a nearest bike rack. Refer to the section Using the Cable Lock for instructions on how to use the cable lock. 
3. Pause the ride in the app. 
4. Take pictures of the parked vehicle and note the address of the parked location
5. Email support@ezmobilityrentals.com with your rider and ride information, details of the issue, pictures of the parked vehicle and address of the parked location. Please include any additional details regarding the parked location to help our staff find the parked vehicle. 
6. Call the support number on the vehicle and in app’s FAQ to notify our team regarding vehicle pickup
7. We will dispatch our team to retrieve and repair the vehicle.

*ALL EZ MOBILITY RENTALS RIDES CAN ONLY BE ENDED BY RETURNING THE VEHICLE BACK TO THE PROPERTY’S VEHICLE STATION WHERE YOU RENTED THE VEHICLE FROM. RIDER IS RESPONSIBLE FOR RETURNING THE VEHICLE BACK TO THE PROPERTY THEY RENTED FROM IN ORDER TO COMPLETE THEIR TRIP.
 When you are not at the vehicle station at the property, you can only pause your trips. You then need to resume the trip in the app to turn the vehicle on and return it back to the station to end your trip. 
You parked the vehicle at the property’s vehicle station and are having trouble ending your ride? Depending on your phone reception, it may take a few seconds for the app to reflect that the trip has ended. If you are still unable to end your ride, please follow the steps below:
1. Click the GPS button on the top right on the app to update your GPS positioning
2. Close and relaunch the app.
3. Make sure you have a good mobile network connection.
4. Try ending your ride now.
5. If it doesn’t end right away, please wait 60 seconds and try again. 
If you are still unable to end your trip, please follow the steps below:
1. Pause the ride to turn the vehicle off.
2. Take a picture of the parked vehicle at the station in the building you rented the vehicle from.
3. Tap the “+” button on the map to create a support ticket to let us know. 
4. Email support@ezmobilityrentals.com with your rider information and picture of the parked vehicle at the property displaying the vehicle QR code at the top and also that it is parked at the property. 
5. We will end your trip for you.
6. Return vehicle back to the property.
*RIDER IS RESPONSIBLE FOR RETURNING THE VEHICLE BACK TO THE EZ MOBILITY RENTAL STATION THEY RENTED FROM IN ORDER TO COMPLETE THEIR TRIP. 
VISIT RENTAL AGREEMENT TERMS TO LEARN MORE ABOUT ADDITIONAL CHARGES AND REPLACEMENT COSTS IF YOU DON’T BRING THE VEHICLE BACK TO THE PROPERTY WITHIN 24 HOURS FROM RENTAL START TIME. 
Once the rider is done with their trip, the rider must return the vehicle back to the charging station at the property the rider rented from. To end the trip, the rider must take a photo showing the vehicle is property parked and is plugged into the charging station. 
Upon the completion of the trip, depending on the exact requirements of that particular rental station, riders must use the cable lock to secure the vehicle to the charging station. Please refer to “Using the Cable Lock” section above for details on how to unlock and lock our vehicles.
NOTE: ALL EZ MOBILITY RENTALS RIDES CAN ONLY BE ENDED BY RETURNING THE VEHICLE BACK TO THE PROPERTY’S VEHICLE STATION WHERE YOU RENTED THE VEHICLE FROM.
IF YOU ARE HAVING ANY ISSUES RETURNING THE VEHICLE BACK TO THE PROPERTY, PLEASE CALL/TEXT SUPPORT IMMEDIATELY AT (866) 444-3546. SUPPORT PHONE NUMBER IS ALSO PRINTED ON TOP OF THE SCOOTER.